Best Delighted Alternatives
for Customer Satisfaction 2027
Delighted makes NPS simple, but growing teams need broader feedback channels and deeper business integration. Here are the top 6 alternatives to consider.
Top 6 Delighted Alternatives Compared
Each tool evaluated on features, pricing, ease of use, and value for teams.
Dewx
Editor's PickAI-native business OS with built-in NPS, CSAT, and multi-channel feedback collection. Uses AI to analyze satisfaction trends and connects feedback directly to your CRM and support workflows.
Pros
- Multi-channel NPS and CSAT (WhatsApp, email, web)
- AI-powered satisfaction trend analysis
- CRM + feedback + unified inbox in one subscription
- Setup in under 10 minutes
Cons
- Newer platform, growing enterprise features
- Best suited for teams under 50 people
Survicate
Customer feedback platform offering targeted website surveys, email surveys, NPS, CSAT, and CES with strong CRM integrations.
Pros
- Excellent targeting and triggering
- Multiple feedback channels
- Good CRM integrations
- Strong analytics
Cons
- Pricing scales with responses
- Can be complex to configure
- Limited multi-channel inbox
SurveyMonkey
Industry-leading survey platform with extensive question types and analytics. Also offers a dedicated NPS solution through SurveyMonkey CX.
Pros
- Massive template library
- Advanced analytics and benchmarking
- Enterprise-grade platform
- Wide integration ecosystem
Cons
- NPS features require CX product
- Expensive for full feature access
- Can feel enterprise-heavy
Medallia
Enterprise customer experience management platform offering real-time feedback, AI analytics, and action management across all touchpoints.
Pros
- Enterprise-grade CX platform
- Real-time feedback collection
- AI-powered insights and predictions
- Comprehensive touchpoint coverage
Cons
- Very expensive, enterprise pricing
- Complex implementation
- Overkill for small businesses
Qualtrics
Comprehensive experience management platform covering customer, employee, product, and brand experience with powerful analytics and AI.
Pros
- Most comprehensive XM platform
- Powerful analytics and AI
- Strong academic and research tools
- Excellent survey design
Cons
- Very expensive for small teams
- Complex to learn and configure
- Requires dedicated admin
Wootric (now InMoment)
In-app micro-survey platform for NPS, CSAT, and CES measurement at key customer touchpoints with AI-powered text analytics.
Pros
- Simple in-app NPS setup
- Good touchpoint targeting
- AI text analytics
- CRM integrations
Cons
- Acquired by InMoment, pricing unclear
- Limited beyond satisfaction metrics
- Smaller independent roadmap
Quick Comparison Table
Side-by-side overview of all Delighted alternatives.
| Tool | Starting Price | Best For | Unified Inbox | AI Features | Rating |
|---|---|---|---|---|---|
| Dewx | From $49/mo (all features included) | Small businesses wanting integrated satisfaction tracking | 4.8/5 | ||
| Survicate | Free tier available; paid from $53/mo | Product teams needing targeted in-app surveys | 4.2/5 | ||
| SurveyMonkey | Free tier available; paid from $25/user/mo | Teams needing surveys alongside NPS measurement | 4.3/5 | ||
| Medallia | Custom enterprise pricing | Large enterprises managing CX at scale | 4.4/5 | ||
| Qualtrics | Custom pricing; typically $1,500+/year | Enterprise teams needing comprehensive experience management | 4.3/5 | ||
| Wootric (now InMoment) | Custom pricing | SaaS companies measuring satisfaction in-app | 4.1/5 |
Why Consider Delighted Alternatives?
Delighted is a solid tool, but it may not cover all your needs. Here is why teams explore other options.
Narrow Focus
Delighted only does NPS, CSAT, and CES surveys. Teams needing broader feedback or research capabilities need additional tools.
Limited Targeting
No in-app or website survey targeting. Surveys are sent via email or link, missing contextual feedback moments.
Price vs Features
The free tier is limited, and paid plans jump significantly for what remains a single-purpose satisfaction tool.
No CRM Integration Depth
Basic CRM integrations exist but lack the depth to connect satisfaction data with full customer context.
Delighted Alternatives FAQ
What is the best free alternative to Delighted?
Survicate and SurveyMonkey offer free tiers for basic NPS surveys. Google Forms works for simple satisfaction surveys. Dewx offers comprehensive multi-channel satisfaction tracking with AI starting at $49/mo, including CRM and unified inbox.
Why do teams switch away from Delighted?
Common reasons include: 1) Limited to satisfaction surveys only. 2) Pricing jumps significantly above free tier. 3) No in-app or website survey targeting. 4) Need for broader feedback types. 5) Want feedback connected to CRM and support tools.
Can I migrate my NPS data from Delighted?
Delighted supports data export. Most alternatives accept imported NPS data. Dewx connects satisfaction measurement with your CRM and customer communications, providing richer context for every score.
Which Delighted alternative has the best AI features?
Medallia and Qualtrics offer enterprise-grade AI analytics. For small businesses, Dewx provides AI-powered sentiment analysis and trend detection integrated with CRM and customer experience tools at a fraction of the cost.
Is Dewx better than Delighted for small businesses?
Dewx is designed for small businesses needing satisfaction tracking integrated with daily operations. Unlike Delighted which only does NPS/CSAT surveys, Dewx combines multi-channel feedback, AI analysis, CRM, unified inbox, and customer experience tools in one platform.
Explore Dewx Features
See why Dewx is the top-rated Delighted alternative for small businesses.
Customer Experience
NPS, CSAT, feedback, and client management built in.
Unified Inbox
Connect satisfaction tracking with every channel.
AI Assistant
Dew tracks satisfaction trends and alerts you proactively.
More comparisons:
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Join thousands of small businesses that switched to a simpler, more powerful alternative. Get started with Dewx free.