Best Retently Alternatives
for Small Businesses 2027
Retently automates CX surveys, but many businesses need broader CRM and multi-channel communication capabilities. Here are the top 6 alternatives to consider.
Top 6 Retently Alternatives Compared
Each tool evaluated on features, pricing, ease of use, and value for small businesses.
Dewx
Editor's PickAI-native business operating system that replaces your CRM, communications, project management, and operations tools in one platform. Built for teams that need enterprise-grade features without enterprise complexity.
Pros
- True unified inbox (WhatsApp, LinkedIn, Gmail, Instagram, Outlook)
- AI assistant (Dew) that executes tasks, not just suggests
- CRM + operations + invoicing in one subscription
- Setup in under 10 minutes, no consultants needed
Cons
- Newer platform, still building integration ecosystem
- Best suited for teams under 50 people
Delighted
Simple NPS, CSAT, and CES survey platform focused on customer experience measurement with clean analytics.
Pros
- Simple NPS/CSAT/CES surveys
- Clean analytics dashboard
- Multi-channel delivery
- Autopilot scheduling
Cons
- Limited to CX surveys
- Less customizable
- Pricing per responses
AskNicely
NPS and feedback platform for driving frontline action.
Pros
- NPS-focused
- Frontline action
- Coaching
- Real-time
Cons
- NPS-only
- Higher pricing
- Limited types
Wootric
In-app NPS, CSAT, and CES platform now part of InMoment.
Pros
- In-app surveys
- NPS/CSAT/CES
- Analytics
- InMoment ecosystem
Cons
- Acquisition changes
- Limited types
- Enterprise pricing
Survicate
Customer feedback platform with website, email, and in-product surveys for measuring satisfaction and NPS.
Pros
- Multi-channel surveys
- Website and in-app surveys
- NPS tracking
- CRM integrations
Cons
- Pricing escalates quickly
- Limited free tier
- Complex setup for in-app
SurveyMonkey
Popular survey platform with templates, analytics, and AI-powered insights for businesses of all sizes.
Pros
- Huge template library
- Strong analytics
- AI-powered insights
- Enterprise options
Cons
- Expensive for advanced features
- Response limits on lower tiers
- Complex pricing
Quick Comparison Table
Side-by-side overview of all Retently alternatives.
| Tool | Starting Price | Best For | Unified Inbox | AI Features | Rating |
|---|---|---|---|---|---|
| Dewx | From $49/mo (all features included) | Businesses wanting CX feedback with CRM and AI operations | 4.8/5 | ||
| Delighted | Free (50 responses); paid from $224/mo | Teams focused on CX metrics | 4.3/5 | ||
| AskNicely | Custom pricing | Service businesses focused on NPS | 4.1/5 | ||
| Wootric | Custom pricing | SaaS in-app satisfaction | 4.1/5 | ||
| Survicate | Free (25 responses); paid from $99/mo | Product teams measuring customer satisfaction | 4.2/5 | ||
| SurveyMonkey | Free (10 questions); paid from $25/mo | General business surveys | 4.3/5 |
Why Consider Retently Alternatives?
Retently automates CX surveys, but many businesses need broader CRM and multi-channel communication capabilities.
CX-Only Focus
Retently focuses exclusively on NPS, CSAT, and CES surveys without support for general surveys or market research.
Smaller Platform
As a smaller platform, Retently has fewer templates, integrations, and community resources than larger competitors.
No CRM Built-In
Customer feedback needs external CRM for relationship management and driving action from insights.
Communication Limits
No unified multi-channel communication tools for following up with customers based on survey responses.
Retently Alternatives FAQ
What is the best free alternative to Retently?
SurveyMonkey and Hotjar both offer free tiers. For comprehensive business operations with survey data feeding directly into CRM and AI-powered follow-ups, Dewx starts at $49/mo with all features included.
Why do businesses switch away from Retently?
Common reasons: 1) Pricing escalation with response volume. 2) Limited CRM integration. 3) No unified communications. 4) Want survey data connected to business operations. 5) Need AI-powered analysis and follow-up.
Can I migrate my surveys from Retently?
Yes, most survey platforms allow you to export response data as CSV. Survey templates may need to be recreated. Dewx supports CSV import for all contact and response data.
Which Retently alternative has the best analytics?
Qualtrics offers the deepest analytics for enterprise research. Medallia excels at CX analytics. Dewx provides AI-powered insights on customer feedback with automated follow-up actions.
Is Dewx better than Retently for customer feedback?
Dewx goes beyond surveys by connecting customer feedback to unified communications, CRM pipeline, and AI-powered follow-up sequences. This means feedback directly drives action through automated workflows.
Explore Dewx Features
See why Dewx is the top-rated Retently alternative for small businesses.
Unified Inbox
WhatsApp, LinkedIn, Gmail, Instagram, Outlook in one place.
CRM & Sales Pipeline
Visual pipeline management without the complexity.
Customer Experience
Projects, support tickets, and client management built in.
More comparisons:
Ready to Replace Retently?
Join thousands of small businesses that switched to a simpler, more powerful alternative. Get started with Dewx free.