How SaaS Teams Can Automate Operations with Dewx
How a 5-person startup replaced their entire tool stack and scaled to profitability
Potential Results (Estimated)
Scenario Overview
FinFlow Technologies, a fintech SaaS startup, was burning cash on enterprise tools built for companies 10x their size. After migrating to Dewx, they cut operational costs by 60% and streamlined their entire workflow.
The Challenge
FinFlow Technologies is a 5-person fintech startup building expense management software. As a small team punching above their weight, they faced unique challenges:
How Dewx Could Help
FinFlow made the bold decision to rip out their enterprise stack and go all-in on Dewx:
The Great Tool Migration
What They Replaced
**Total Before**: $1,030/month **Total After**: $199/month (Dewx Team plan) **Monthly Savings**: $831
The Migration Process
**Week 1**: Exported all customer data from Salesforce and Zendesk. Imported into Dewx.
**Week 2**: Connected all communication channels (email, chat widget, LinkedIn, Twitter).
**Week 3**: Migrated internal documentation and tasks from Notion and Asana.
**Week 4**: Trained team on Dewx workflows. Cut over completely.
Unexpected Benefits
- **Onboarding Speed**: New team members get up to speed in days, not weeks. Everything is in one place.
2. **Customer Context**: When a customer emails, the team sees their entire history (support tickets, sales conversations, feature requests) in one view.
3. **AI Leverage**: Dew handles first-response drafts for 70% of support tickets, freeing the team for complex issues.
4. **Investor Updates**: Monthly investor updates now take 30 minutes instead of a full day. Dew pulls metrics from across the system automatically.
Advice for Other Founders
David Kim shares his lessons learned:
"Don't fall into the enterprise trap. Tools like Salesforce are amazing, but they're built for companies with dedicated ops teams. If you're a small startup, you need tools that work for you, not tools you work for."
"The AI features aren't a gimmick. Dew genuinely saves us hours daily. It's like having a junior ops person who never sleeps."
"Migration is easier than you think. We were terrified of losing data, but the export/import was smooth. The hardest part was deciding to make the switch."
Example Quote (Hypothetical)
“We were paying enterprise prices for enterprise tools we barely used. Dewx gives us 80% of the functionality at 20% of the cost. For an early-stage startup, that's the difference between runway and ruin.”
David Kim
Co-founder & CEO, FinFlow Technologies
Potential Benefits
reduction in operational software costs
enterprise tools consolidated into Dewx
faster customer response times
saved weekly by the CEO on operational tasks
Next Use Case