DewX Instagram Integration
Connect Instagram to DewX and manage DMs, story mentions, and comments from your unified inbox. Respond to customer inquiries, use quick replies for common questions, send media in conversations, and sync Instagram contacts with your CRM. Never miss a message from potential customers on Instagram.
Instagram DMs,
Minus the Chaos.
Never miss another Instagram DM from a potential customer. Manage messages, story mentions, and comments from your unified inbox.
Instagram is Great for Business
But managing DMs alongside everything else is overwhelming.
DMs from potential customers get lost in message requests
Story mentions disappear after 24 hours
No way to track which inquiries you have responded to
Instagram Under Control
Everything you need to manage Instagram business communication.
Direct Messages
Receive and reply to Instagram DMs directly from your Dewx inbox.
Story Mentions
Get notified and respond when someone mentions you in their story.
Comment Management
See and reply to comments on your posts without opening Instagram.
Quick Responses
Use saved replies for common questions to respond faster.
Media Support
Send and receive images, videos, and stories in conversations.
Profile Context
See follower count and profile info for everyone who messages you.
DMs, Mentions, Comments.
All in One Place.
See Instagram interactions alongside WhatsApp, LinkedIn, and email. Full context for every customer conversation.
- Instagram DMs in your unified inbox
- Story mentions captured and saved
- Comment threads organized by post
- Customer profiles with Instagram data
@emily_loves_design
12.4K followers • 30 min ago
Hey! I saw your product on my explore page and I'm obsessed! Do you ship internationally?
Hi Emily! Thanks so much! Yes, we ship to over 50 countries. Where are you located? I can check shipping times for you!
Sync Type: Real-time
Webhooks via Instagram Graph API
Data that syncs:
Quick Setup
Connect Account
Click "Add Integration" and select Instagram.
Facebook OAuth
Sign in via Facebook and authorize Dewx.
Select Accounts
Choose which Instagram Business accounts to connect.
Start Syncing
DMs and mentions flow in automatically.
Popular Use Cases
How businesses use Instagram integration with Dewx.
E-commerce Support
Answer product questions and handle order inquiries via Instagram DMs.
Influencer Outreach
Manage collaboration requests and brand partnerships.
Community Management
Engage with your community across posts, stories, and DMs.
Frequently Asked Questions
How do I connect my Instagram account to Dewx?
In Dewx Portal, click "Add Integration", select Instagram, and authorize via Facebook's secure OAuth (Instagram uses Facebook login). You'll need an Instagram Business or Creator account.
Can I respond to story mentions?
Yes! When someone mentions you in their story, you'll see it in your Dewx inbox and can respond directly. You'll also see when the story expires.
Does it work with regular Instagram accounts?
The integration requires an Instagram Business or Creator account. If you have a personal account, you can easily convert it to a Business account in Instagram settings.
Can Dew help me manage Instagram DMs?
Absolutely! Ask Dew to check your Instagram DMs, draft responses, or use quick replies. Say "Reply to the DM from @user" and Dew helps you craft the perfect response.
Other channels in your unified inbox
Instagram for your industry
Dew Handles Your DMs
"Hey Dew, reply to all unanswered Instagram DMs about shipping."
Dew drafts friendly, on-brand responses for you.