Dewx vs Intercom:
The SMB-Friendly Alternative
Intercom is powerful but built for mid-market SaaS. Dewx gives small businesses messaging, CRM, AI, and operations without the enterprise price tag.
Why SMBs Choose Dewx Over Intercom
Intercom is built for mid-market SaaS. Dewx is built for you.
True Multi-Channel
Intercom focuses on chat. Dewx unifies WhatsApp, LinkedIn, Gmail, Instagram, and Outlook in one inbox.
AI Without Per-Use Fees
No $0.99/resolution charges. Dewx AI is included: chat, execute tasks, automate workflows.
SMB-Friendly Pricing
Intercom costs $100-300+/seat. Dewx gives you everything without per-seat pricing.
Beyond Customer Chat
Intercom is a messaging tool. Dewx is a complete business OS with CRM, invoicing, and projects.
Feature-by-Feature Comparison
See exactly what you get with Dewx vs Intercom.
| Feature | Dewx | Intercom |
|---|---|---|
Unified Inbox (All Channels) WhatsApp, LinkedIn, Gmail, Instagram, Outlook in one inbox | ||
WhatsApp Integration Native WhatsApp Business messaging | ||
LinkedIn Integration Send and receive LinkedIn messages | ||
Instagram DM Integration Manage Instagram direct messages | ||
Live Chat Widget Website chat for visitors | ||
Contact Management Store and organize contacts | ||
Pipeline Management Visual deal pipelines | ||
AI Assistant (Natural Language) Tell AI what to do in plain English | ||
AI Chatbot Automated customer responses | ||
Multi-Channel Sequences Email + LinkedIn + WhatsApp in one sequence | ||
Invoicing & Payments Create and send invoices | ||
Project Management Track client projects and tasks | ||
Simple Setup (< 10 min) No consultants or training needed | ||
Affordable for SMBs Pricing designed for small businesses |
Pricing Comparison
Intercom's per-seat and per-resolution pricing adds up fast. Dewx keeps it simple.
| What You Need | Dewx | Intercom |
|---|---|---|
| Free CRM | Yes (Beta) | No |
| Live Chat | Included | $39+/seat/mo |
| Multi-Channel Inbox | Included | $39+/seat/mo |
| AI Chatbot | Included | $0.99/resolution |
| AI Features | Included | $29+/mo add-on |
| Total for Full Features | One subscription | $100-300+/seat/mo |
Which One is Right for You?
Choose Dewx If...
- You're a small business or startup
- You need more than customer chat
- You want CRM and inbox together
- LinkedIn and WhatsApp matter to you
- You want predictable pricing
- You need invoicing and project tools
Choose Intercom If...
- You're a mid-market SaaS company
- You need advanced chatbot flows
- You want in-app messaging and product tours
- You have a large support team
- You need enterprise helpdesk features
- You want deep product analytics
Dewx vs Intercom FAQ
Is Dewx a good alternative to Intercom?
For small businesses, absolutely. Intercom is powerful but designed for mid-market SaaS companies with dedicated support teams. Dewx gives you messaging, CRM, AI, and operations without the complexity or enterprise pricing. If you have a small team and need more than just customer chat, Dewx is the better fit.
Can I migrate from Intercom to Dewx?
Yes! Export your contacts from Intercom as CSV and import them into Dewx. We preserve contact details and company information. Most migrations take under 30 minutes.
What does Dewx have that Intercom doesn't?
Dewx offers LinkedIn integration, CRM with visual pipelines, multi-channel outreach sequences, invoicing, and project management. Intercom focuses on customer messaging and support. Dewx covers your entire business.
What does Intercom have that Dewx doesn't?
Intercom has more advanced chatbot builders, product tours, in-app messaging, and enterprise-grade helpdesk features. If you need complex bot flows or in-app onboarding, Intercom is more specialized.
How much cheaper is Dewx than Intercom?
Substantially. Intercom starts at $39/seat/month and escalates quickly with AI add-ons ($0.99/resolution), premium features, and seat-based pricing. Dewx includes everything in one affordable subscription without per-seat or per-resolution charges.
Explore Dewx Features
See how each Dewx feature compares to what you'd need in Intercom.
Portal (Unified Inbox)
All channels in one inbox, beyond Intercom's chat focus.
GTM Hub (CRM)
Pipeline and outreach that Intercom doesn't offer.
Dew AI Assistant
AI that executes tasks without per-resolution fees.
Integrations
WhatsApp, LinkedIn, Gmail and more, all included.
Compare Dewx to other tools:
Ready for a Simpler Alternative?
Looking for a simpler alternative to complex enterprise tools? Join the beta waitlist and try Dewx free.